Privacy Policy

Privacy Policy

How do we handle your personal information?

Last update: July 25, 2026.

Who are we?

Mr Charcoal (address: 82 Kennington Road, London SE11 6NL) is the data controller of the personal information described in this privacy policy. If you have any questions about this Privacy Policy, please contact us at the following email address: mrcharcoalrestaurant@gmail.com Phone: 07808 668940

What information will we collect, and for what purpose?

We only collect personal information that you voluntarily provide through the forms on this website:

1. Table reservation form.

We collect the following information: name, phone number, number of people dining, date of reservation, time of reservation, and any additional notes you may have provided. We collect this information to process and confirm your reservation request.

2. Contact Us Form

We collect the following information: name, email address, phone number, and the content of your message. We gather this information in order to respond to your inquiries.

Our legal basis for handling the personal information mentioned above is to fulfill requests initiated by you (e.g., processing bookings or responding to inquiries), or based on our legitimate interests in operating a restaurant and providing high-quality customer service.

Book a seat online through Dojo

The "Book Online" button on this website will redirect you to the official website of our partner booking platform, Dojo. Any information you submit on the Dojo website is collected and processed directly by Dojo in accordance with its own privacy policy, and is not collected by us. We do not control or store the data you submit on the Dojo platform.

Cookies (Cookie)

This website does not use any analytics, advertising, or tracking cookies for visitor use. We will only set up a necessary session cookie for personnel who log in to the restaurant's content management system (CMS). Normal visitors browsing this website will not receive any cookies. The footer of this website incorporates Google Maps. When a map is loaded, Google may set cookies in accordance with its own privacy policy, a behavior that is beyond our control.

How long do we retain your information?

We will only retain the relevant information for the duration necessary to process your booking or inquiry, and we will keep it for a reasonable period to facilitate subsequent communications or related matters. We will promptly delete the information when it is no longer necessary for retention.

With whom will we share your information?

We do not sell your personal information, nor do we provide your information to third parties for marketing purposes. Your data is stored only on our website and with our database hosting service providers, which process the data only upon our instructions and are bound by contractual confidentiality obligations.

Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to: request access to the personal information we hold about you; request correction of your personal information; request deletion of your personal information; request that we restrict processing of your personal information; and object to our handling of your personal information. To exercise any of the rights mentioned above, please send an email to: mrcharcoalrestaurant@gmail.com. If you believe that we have mishandled your personal information, you may also file a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.